Return policy for clothes:

1. General Guidelines:

• We strive to provide our customers with high-quality products and an excellent shopping experience. To ensure the integrity and authenticity of our clothes, we have implemented a strict return policy.

2. Unopened and sealed products:

• Clothing products can only be returned if the packaging remains unopened and intact. Once the packaging is opened, the product is considered used and cannot be returned. Unopened clothing items are eligible for a full refund.

3. Hygiene and safety measures:

• Due to the nature of clothing as personal wear items, we prioritize hygiene and safety. Once the packaging is opened, we cannot guarantee the untouched condition of the product and must therefore adhere to our strict policy.

4. Timeframe for returns:

• Customers are required to inspect the product upon receipt and report any issues within 3 days of purchase. Return requests for unopened and sealed products will only be accepted within this specified timeframe.

5. Defective or damaged products:

• In the rare event that a defective or damaged product is received, customers must contact our customer service within 3 days of receipt. Proof of damage or defects may be required.
  • If the damage is determined to be from the customer’s end, our relevant departments will assess the extent of the defect. The amount of the refund will be determined based on the severity of the damage, with the maximum refundable amount being up to 60% of the original product value.
• A replacement delivery or refund will be provided at our discretion upon completion of the assessment.

Please note that this policy applies to cases where damages occur after the product has been delivered and are not attributable to manufacturing defects. Customers are encouraged to handle products with care and to report any issues promptly to expedite the assessment process.

6. Refund process:

• Refunds for eligible returns will be processed within 30 days of receiving the returned product. Refunds will be issued to the original payment method used for the purchase.

7. Exceptions:

• Our strict return policy is non-negotiable for opened or used clothing products. Exceptions are only made for products with manufacturing defects or damages.

8. Customer responsibility:

• Customers are responsible for ensuring that the product matches their expectations before removing any tags or altering the item. Please review product descriptions and sizing information carefully before making a purchase.

9. Contact information:

• For inquiries or to initiate a return, please contact our customer service at [support@zazzowear.com]. Provide your order number, details of the issue, and any necessary documentation.

By making a purchase with us, you acknowledge and agree to adhere to this return policy. We appreciate your understanding and cooperation in complying with these guidelines for the benefit of all our customers.

10. Response time:

• After initiating a return, refund, or product exchange, customers can expect a response via email from the relevant department within a timeframe of 48 hours to a maximum of 7 days. This timeframe allows for a thorough inspection and assessment of the reported issue.
• We appreciate your patience during this process and assure you that we are committed to providing a comprehensive and fair solution within the specified timeframe.
• Customers will be informed of the outcome of the assessment, and further actions such as refunds or product exchanges will be promptly carried out upon completion of the inspection.

These details are provided to set clear expectations regarding response times for customer inquiries via email and to emphasize our commitment to timely issue resolution.

11. Return process:

• In the event of a return, refund, or product exchange, the customer must initiate the process by returning the received product to the address provided by our customer service.
• Upon receiving the returned product, a relevant department conducts a thorough inspection. This process may involve checking the condition of the item, verifying that all tags are intact (for unopened products), and assessing any reported defects or damages.
• Refunds or product exchanges will be processed within 30 days of receiving the returned product and completing the inspection. The customer will be notified of the assessment outcome.
• Refunds will be issued to the original payment method used for the purchase. In the case of a requested product exchange, the replacement item will be promptly shipped, subject to product availability.
• Please note that this return process ensures a fair and thorough assessment to maintain the integrity of our return policy.

By initiating a return or exchange, the customer agrees to follow the described process, understanding that a thorough inspection is necessary to determine eligibility for a refund or product exchange. We appreciate your cooperation and patience during this process.

12. Customer behaviour and consequences:

• Customers are expected to follow the outlined return process for refunds, exchanges, or product-related concerns. In case of dissatisfaction or issues, customers are obligated to contact our designated customer service channels for assistance. Failure to comply with the prescribed return process may result in no refund being issued.
• By contacting a third party without prior completion of the established return process, customers automatically forfeit their rights to claim refunds, exchanges, or any other form of compensation. Any legal actions taken without proper adherence to our established procedures may be considered a violation of the terms outlined in this policy. Customers engaging in such behavior may also be held responsible for any damage to our reputation.
• We encourage customers to communicate with us in a respectful and constructive manner through the provided customer service channels to address concerns promptly and efficiently.

This provision is included to ensure that customers understand the importance of adhering to the established procedures and communication channels and promote a fair and cooperative resolution process.